AI answering for hvac contractors
No heat at 10 p.m.? Your phone gets answered.
Heating and cooling calls spike when the weather turns — exactly when you're slammed. Your AI front desk books the job, flags real emergencies, and texts you the details.
Emergencies it recognizes out of the box
- · No heat in freezing weather
- · No AC in extreme heat
- · Carbon monoxide alarm
- · Gas smell (911 first, always)
You can add your own. Transfer to your cell, or book the first slot and alert you.
- Ava · AI receptionistThanks for calling Rivera Heating & Air, this is Ava. How can I help?
- CallerHi — our furnace just stopped and it's getting really cold in here.
- Ava · AI receptionistOh no, that's no fun on a night like this. Is anyone in the home elderly, or are there little ones?
- CallerMy mom lives with us, she's 82.
- Ava · AI receptionistGot it — I'm treating this as an emergency. Can I get the address?
- Caller4410 Cedar Bend, 78745.
- Ava · AI receptionistThanks. Let me check the schedule for you… The earliest I have is tomorrow between 7 and 9 a.m. Want that one?
- CallerYes, please.
- Ava · AI receptionistYou're booked: tomorrow, 7 to 9 a.m., 4410 Cedar Bend, furnace not heating. I'm texting the owner now so he knows it's urgent. You'll get a text confirmation shortly.
- CallerThank you so much.
- Ava · AI receptionistOf course. Stay warm tonight.
Handles the seasonal rush
Fifty calls on the first cold morning? Every one gets answered and booked into open windows — no hold music, no voicemail.
Asks the right questions
System type, age, what it's doing, whether anyone vulnerable is home. Your tech shows up knowing the job.
Sells maintenance visits
Tune-up callers get booked into your maintenance slots, not left on a callback list.
Built for hvac shops
Speed-to-Lead
Call every web lead back in under a minute.
When someone fills out your website form, your AI receptionist calls them back within a minute, answers questions and books the job.
Photo booking
See the problem before you roll the truck.
Customers text photos of the equipment and the issue after booking. AI reads the brand, model and visible problem so your tech brings the right parts.
Win-back campaigns
Fill slow weeks with customers who already know you.
Seasonal text campaigns to past customers who agreed to hear from you. Replies of YES get open times and book themselves.
HVAC questions
Can it tell a real emergency from a routine call?
Yes. You set what counts — no heat with an elderly person at home, no AC above a temperature, CO alarms — and choose transfer or book-and-alert.
Does it know my brands and warranty?
Add the brands you service and your warranty terms in setup. It answers from what you enter and nothing else.
Can it book tune-ups and estimates differently?
Yes. Each job type has its own length, so a 60-minute estimate and a 2-hour repair are scheduled correctly.